Refund Policy

Refund Policy

Last Updated: October 16, 2025

We want you to feel confident shopping with us. Here’s how our refund process works.

1. Timeline

Once your refund request is approved, the refund is typically processed within **14 business days**. Please note that your bank or payment provider may take an additional 3–5 business days to post the credit to your account. If you experience delays beyond this, please contact us at **helpsevice@curvyshaper.com** so we can resolve your case quickly.

2. Secure Handling

Refunds will be issued to your **original payment method**. We process refunds securely to ensure safe transactions.

3. Refund Approval

After your returned item is received and inspected (which must be within the 30-day return window as outlined in our Terms of Service), we’ll notify you by email regarding your refund eligibility. Approved refunds will be issued promptly.

4. Pending Refund?

If your refund hasn’t appeared after the expected timeframe (14 business days plus bank processing time), please first check with your bank or payment provider. If the issue persists, reach out to our support team for assistance using the contact details provided below.

5. Exclusions

Only regular-priced items are eligible for refunds. **Sale, clearance, or discounted items are considered final sale** and cannot be refunded.

6. Exchanges

We only offer exchanges for defective or damaged items, or if you received the wrong item. For an exchange, please contact us at **helpsevice@curvyshaper.com** for return instructions and to arrange for the correct item to be shipped.

Business Name: Curvyshaper
Address: NO 10, JALAN SEPAKAT 1, TAMAN SEPAKAT, KAMPUNG KELANANG, 42700 BANTING, SELANGOR, MALAYSIA
Phone: +1 (724) 631-8762
Email: helpsevice@curvyshaper.com
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)